Chapter 18. Issue Tracker

Table of Contents

18.1. Overview
18.2. Understanding OfficeClip Issue Tracker
18.3. Binders
18.3.1. Creating Binders
18.3.2. Viewing Binders
18.4. Using Issue Tracker
18.4.1. Creating Issues
18.4.2. Viewing List of Issues
18.4.3. Editing Issues
18.4.3.1. Modify Button
18.4.3.2. Delete Button
18.4.3.3. Track Time
18.4.4. Searching and Filtering Issues
18.4.4.1. Search Issues
18.4.4.2. Sorting Columns
18.4.4.3. Filters
18.4.5. Reports
18.4.5.1. Category: Issues
18.4.5.2. Category: Organization
18.4.5.3. Category: Projects
18.4.5.4. Creating Reports
18.4.5.5. Viewing Reports
18.4.5.6. Scheduled Reports
18.4.5.7. Shared Reports
18.4.6. Import and Export
18.4.6.1. Importing Issues from a CSV file
18.4.6.2. Exporting Issues to XML
18.4.6.3. Exporting Issues to CSV file
18.4.7. Web Forms
18.4.7.1. Secured Link
18.4.7.2. Web Link
18.5. General Concepts
18.5.1. Custom Fields
18.5.2. Rules
18.5.3. Email Capture
18.6. Issue Tracker Administration
18.6.1. Icons
18.6.2. Fixed Fields
18.6.2.1. Configuring List Fields
18.6.3. Custom Fields
18.6.4. Position
18.6.5. Options
18.6.6. Rules
18.6.6.1. Notification Rules
18.6.6.2. Escalation Rules
18.6.7. Bulk Processing
18.6.8. Email Capture

18.1. Overview

Issue Tracker allows you to track, assign, and audit issues in your organization. Once the issue is entered in the Issue Tracker it can tracked, allowing managers to see the status of issues, developers to see notes put in by other developers, etc. Issues are organized in various binders, each configured to track different types of issues. For example, you can track software bugs for the development team in one binder and "to-do" lists for a group in another binder. The binders can be created with various templates; depending on what types of issues you will be tracking, allowing you to better organize your project and your team.