18.5.2. Rules

Administrators can set up rules in the binder to trigger certain events based on conditions of the issues. Rules have the following components:

Currently there are two kinds of rules supported by the Issue Tracker:

  1. Notification Rules- These rules allow users to be notified by email when certain conditions in an issue are satisfied. For example, a notification rule can be whenever an issue is assigned to a user; send an email to the person who created the issue.

  2. Escalation Rules- These are used to escalate an issue whenever an issue is not attended to in a timely manner. Escalation rules allow changing the value of the field by sending an email when an escalation occurs. For example, an escalation rule can be if an issue is currently open and the criticality is high for the past 7 days, assign the issue to Bob and send an email to the issue creator.